Cost Saving
Today’s industry is more competitive than ever, with every company leveraging components or assemblies in the hope of saving as much cost as possible. Naturally, almost every client we engage with has a preferred supplier program aimed at exploring cost‑reduction opportunities. For projects in which HK FULL participates, our ranking consistently stays within the top three among all participants, and our quarterly and annual savings are always among the top one or two. This calculation is based on the number of line items and the dollar value of transacted items.
Product Diversity:
To date, the products offered by HK FULL directly align with the needs of the vast majority of customers seeking supply‑chain efficiency and optimized pricing leverage. Major OEMs and CMs strive to manage their supply chains and approved vendor lists by maintaining a smaller set of consistent suppliers that offer the broadest possible product range. This approach makes great sense, because maintaining a large supplier database—many of whom generate little or no business—is cumbersome, costly, inefficient, and minimizes purchasing leverage. Strategically, a compact database of key suppliers that excel in delivering maximum value and execution is far superior. This reality has become a hallmark of HK FULL, as evidenced by our extensive service and product offerings. To date, HK FULL is exceptionally well‑positioned to support a wide array of customer purchasing needs. Our global sourcing model enables us to regularly exploit pricing differences across markets, significantly reducing costs for our customers.
Furthermore, particularly through our physical supply concept, we are highly capable of providing primary or alternative sourcing capabilities for numerous products. At present, we support dozens of customers with various products within our supply‑concept portfolio, and in every case we offer pricing structures that are more competitive than those of previous suppliers. Given the combination of “traditional” products and “alternative‑source” products that HK FULL can support, it is fair to say that no other company in the industry can match this unique portfolio. The products offered by HK FULL directly align with the needs of the majority of customers seeking supply‑chain efficiency and optimized pricing leverage.
Market ltelligence
General ordering plans can be broadly categorised as follows:
- Blanket Orders: When visibility is good and forecasts are very stable, some customers prefer to issue a “one‑time, all‑inclusive” order so that they do not need to continuously monitor MRP and can have confidence in smooth delivery. These types of transactions are typically used for lead times exceeding six months or longer.
- SMI (Supplier Managed Inventory): This also requires good visibility and reasonably solid forecasts, but it offers some inventory flexibility (ramp‑ups and phase‑outs) and provides a certain level of “buffer stock” to cover upside demand. Typically, such arrangements have a duration of one year or longer.
- Opportunity Buys: Some customers have limited visibility into their demand, or their requirements fluctuate significantly from quarter to quarter. They therefore prefer to commit only to short‑term, immediate inventory with full shipment; we are not required to maintain on‑hand stock or any “buffer inventory”.
- Quarterly Buys: This suits customers with stable demand who do not wish to carry more than one quarter of inventory exposure. Usually, they will purchase only 25% of the Estimated Annual Usage (EAU), and sometimes they request monthly releases during that quarter.
Therefore, it is essential to stay abreast of current industry intelligence and to apply flexibility in procurement planning. HK FULL constantly monitors brand information on various components worldwide, and we continuously provide our customers with professional market intelligence, unique market insights, and other value‑added services that address their diverse needs.
Our Statement
Terms and Conditions:
- All products supplied by HK FULL are 100% brand new and unused, in the manufacturer’s original packaging, and come with a 365‑day after‑sales functional warranty.
- HK FULL warrants that, at the time of delivery, the products will conform to the specifications set forth in the manufacturer’s published product data sheets.
- Any warranty service for products that do not meet the manufacturer’s specifications is valid for a maximum of one (1) year (12 months) after acceptance of delivery, and covers only normal usage.
- Once the Proforma Invoice (PI) is confirmed, the order cannot be cancelled for any reason; otherwise, the Buyer shall pay 30% of the order amount as the supplier’s restocking fee.
- The Buyer shall complete payment by the due date agreed in the payment terms.
- The Buyer shall provide the supplier with a formal test report when reporting part failures. Unless otherwise agreed between the parties before order placement, the supplier will not bear the testing costs.
- The exact quantity of returned parts shall be provided to the supplier prior to shipment. The refund or credit amount will be based on the final quantity actually received by the supplier.
- When parts are determined to have quality issues, the supplier will cover the outbound freight (excluding return freight) for the shipment using only our designated shipping account.
After-sales Service
We offer our customers a quality assurance period of more than 90 days. During this period, if customers have any concerns about the quality of any products we have sold, please be sure to follow our RMA (Return Merchandise Authorization) return process to ensure that we can provide you with the most timely solution. For any returns or exchanges during the cooperation period, please read and comply with the following terms:
After‑Sales Service Acceptance Conditions:
If customers need to return or exchange products due to quantity discrepancies, accessory mismatches, or product quality issues, applications for return or exchange must be submitted within two weeks of receipt; requests made after this period will not be accepted.
When returning or exchanging products, please retain the complete original packaging (including both outer and inner packaging) and ensure that the product labels remain intact. The product label is the sole proof for HK FULL to coordinate returns or exchanges with suppliers. If the label is lost, the return or exchange will not be processed.
In cases of product quality problems, customers shall provide a detailed performance test report in English, which will serve as the basis for HK FULL to negotiate with the supplier. When necessary, a third‑party test report in English, mutually agreed upon by both parties, shall also be provided.
Once the return or exchange application is approved, the order invoice must be returned to us.
After‑Sales Service Not Acceptable Under the Following Circumstances:
The original product packaging and labels are damaged or missing.
Products that have been used or tested on equipment.
Returns or exchanges arising from the customer’s own ordering errors.
Value Added Services
Supporting Service:
HK FULL‘s supporting services can optimize your material procurement list and efficiency. We have assembled an experienced procurement team with access to rich real‑time market intelligence, which can help you secure more favourable procurement costs and save more manpower and resources that can be better devoted to your core business.
Excess Material Consignment:
Regardless of how proficient a supply‑chain model may be, every OEM and CM is tasked with managing the process of excess materials throughout the production cycle. This is a reality, and certainly not a condemnation of existing systems – in short, business changes rapidly and is too fluid and unpredictable to foresee every turn and thus always avoid excessive inventory. Therefore, it is crucial to establish effective mechanisms for handling such situations, so that maximum revenue can be generated from these inactive items through liquidation, or, if that is not feasible, they can be scrapped in an environmentally responsible manner that complies with green agreements while protecting the security of the product originators (OEMs, CMs).
HK FULL has long been a partner to many customers in this field, and we fully recognise that our expertise and capabilities not only benefit customers by effectively resolving this issue, but also provide further supply‑chain integration – because it is unnecessary to specifically add excess materials to the Approved Vendor List (AVL).